Title: Contact and support | AutoPost for Shopify Description: Reach the AutoPost team: support email, in-app support, what to include in a request, and links to documentation, guides and legal pages. Canonical URL: https://autopostbyamasty.com/contact.html Product: AutoPost — AI Social Media Posting — a Shopify app by Amasty (https://apps.shopify.com/autopost-social-media-ai-post) Updated: September 9, 2026 --- Contact & support # Talk to the people who build AutoPost Support is included on every plan, free ones as well. Write to us with a question, a bug or a feature request and you will get an answer from someone who knows the app — not a ticket robot. ## How to reach us Email is the fastest route, and it works for everything: setup help, a post that failed, a billing question, a data deletion request or a suggestion. ### Support email [help-center@amasty.com](mailto:help-center@amasty.com) We reply within one business day, Monday to Friday. ### From inside the app Open AutoPost in your Shopify admin and use the **Support** page. Messages sent there reach the same inbox and arrive with your store details already attached. ### What to include for a faster answer - Your Shopify store domain, for example `your-store.myshopify.com` - Which network the problem concerns — Instagram, TikTok, Facebook, Pinterest or X - The name of the automation or template involved - The error text shown on the failed post, if there is one - What you expected to happen instead ## Before you write Some questions already have detailed answers: - **[FAQ](https://autopostbyamasty.com/faq.html)** — publishing, AI, permissions, billing - **[Integrations](https://autopostbyamasty.com/integrations.html)** — per-network permissions, post types, limits and failure reasons - **[Guides](https://autopostbyamasty.com/guides/index.html)** — step-by-step setups for common goals - **[User documentation](https://guide.amasty.com/sf/guide/guide-for-autopost-social-media-ai-post-sf.html)** — every screen in the app, explained ### Company - DeveloperAmasty - Legal entitySoftonomika Limited, Company ID HE 427722 (Cyprus) - Registered officeAfroditis 25, Office 208, 1060 Nicosia, Cyprus (Clarion Business Centre) - Website[amasty.com](https://amasty.com/) - Support email[help-center@amasty.com](mailto:help-center@amasty.com) - Privacy requests[help-center@amasty.com](mailto:help-center@amasty.com) - App[Log in to AutoPost](https://sf-social-media.app.amasty.com/) - Shopify listing[AutoPost on the App Store](https://apps.shopify.com/autopost-social-media-ai-post) ### Legal - [Privacy Policy](https://autopostbyamasty.com/privacy.html) - [Terms of Service](https://autopostbyamasty.com/terms.html) - [Data deletion request](https://autopostbyamasty.com/data-deletion.html)