Support email
We reply within one business day, Monday to Friday.
Contact & support
Talk to the people who build AutoPost
Support is included on every plan, free ones as well. Write to us with a question, a bug or a feature request and you will get an answer from someone who knows the app — not a ticket robot.
How to reach us
Email is the fastest route, and it works for everything: setup help, a post that failed, a billing question, a data deletion request or a suggestion.
From inside the app
Open AutoPost in your Shopify admin and use the Support page. Messages sent there reach the same inbox and arrive with your store details already attached.
What to include for a faster answer
- Your Shopify store domain, for example
your-store.myshopify.com - Which network the problem concerns — Instagram, TikTok, Facebook, Pinterest or X
- The name of the automation or template involved
- The error text shown on the failed post, if there is one
- What you expected to happen instead
Before you write
Some questions already have detailed answers:
- FAQ — publishing, AI, permissions, billing
- Integrations — per-network permissions, post types, limits and failure reasons
- Guides — step-by-step setups for common goals
- User documentation — every screen in the app, explained
Start posting your Shopify catalog on autopilot
Connect TikTok, Instagram, Facebook, Pinterest and X, pick a template, and let AutoPost publish your products on schedule. Free plan available — no credit card required.