Terms of Service

Last updated: September 9, 2026 · In force since 13 September 2025 · Amasty is Softonomika Limited, Nicosia, Cyprus.

1. Preamble

1. These terms and conditions govern the relationship between customers and Softonomika Limited, established and existing under the law of Cyprus, with its registered office at Afroditis, 25, Office 208, 1060, Nicosia, Cyprus, Company Identification Number: HE 427722 (hereinafter referred to as “Amasty”).
2. “Customer(s)” is a party who has purchased a subscription for AutoPost by Amasty (hereinafter referred to as “Software”) distributed by Amasty at shopify.com following standard checkout procedures provided and governed by shopify.com.

2. Licensing

1. The Software is provided on the subscription basis with the following conditions:
   - Free plan (includes 5 posts publish per month with the limit of 2 posts/day)
   - Basic (includes 150 posts publish per month with the limit of 5 posts/day)
   - Advanced (includes 300 posts publish per month with the limit of 10 posts/day)
2. Amasty reserves the right to change the pricing policy at its discretion. All such changes will be further reflected on the app listing at shopify.com.

3. Support and Bug Fixing Policy for Customers

1. The provision of support services is governed by Amasty’s Support License Agreement.

4. Refund Policy

We aim to provide the best possible experience for our users. We offer a free plan for all users and free trial on paid plans to help you evaluate our service before making a purchase. As such, refund requests will be reviewed and approved based on the circumstances of the request.

Refunds are limited to the amount you’ve spent on our app’s subscription within the last 30 days and are issues only once per each Shopify Store Owner.

We do not provide refunds for purchases if:

- You change your mind after the purchase.
- You misuse the Software in any way that caused the problem.
- The issue with our Software is outside of our control.

By using our Software, you agree to the above terms regarding our refund policy. If you have any questions or need assistance, feel free to contact our support team.

5. No Warranties

1. The customer understands and agrees that any intellectual property objects provided to them are at their sole risk and that any intellectual property objects provided to them are provided “as is”.
2. The customer is solely responsible for any consequences of cooperation and uses any intellectual property objects provided to them including any loss in profit or reputation, loss of data, cost of procurement or other intangible loss.
3. Amasty does not warrant that:

• The software will meet your specific requirements.
• The software will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the service will be accurate or reliable.
• The quality of any products, services, information, or other material purchased or obtained through the software will meet your expectations.
• Any errors in the software will be corrected.

6. Ownership

1. Amasty retains all and any rights to any intellectual property objects, its components, any content and other intellectual property.
2. All trademarks, service marks and trade names are owned, registered and/or licensed by Amasty. The customer does not acquire a license or any ownership rights to any trademarks, service marks, or trade names according to these terms and conditions.
3. The customer understands that any comments, feedback, or ideas the customer sends Amasty are provided on a non-confidential basis and the customer grants to Amasty a perpetual, worldwide license to use all comments, feedback and ideas the customer may share with Amasty, without notice, compensation or acknowledgement to the customer, for any purposes whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving products and services.

7. Indemnification

1. The customer agrees to protect, defend, indemnify and hold harmless Amasty, Amasty’s affiliates, Contractors against any and all claims, fines, penalties, and expenses to the extent related to or resulting from: (a) the breach by the customer of these terms and conditions; (b) the negligent acts, errors, omissions or reckless or intentional wrongful misconduct of the customer; (c) the violation of applicable laws by the customer; and (d) to the extent arising from or relating to any death, personal injury, bodily injury to persons or damage to property caused by the customer, its personnel or the deliverables.
2. Amasty will give the customer notice of any matters giving rise to a claim for indemnification. Immediately after receiving a correspondent notice from Amasty the customer shall cooperate with Amasty, take control of the defense and investigation of such matters. Particularly, within ten (10) business days after receipt of the notice with respect thereto at customer’s sole cost and expense the customer shall employ legal counsel approved by Amasty. Amasty shall not be liable for any settlements, litigation costs or expenses incurred by the customer. Amasty's failure to cooperate with the customer will not relieve the customer of its obligations under this section except to the extent that the customer can demonstrate that it has been materially prejudiced as a result of such failure. Amasty may participate in and observe the proceedings at Amasty’s own cost and expense with counsel of Amasty’s own choosing.

8. Data and Content Restoration

1. The customer acknowledges that Amasty does not restore or recover any materials (including but not limited to content, data, and outputs) that result from using the Software. The customer agrees that they are fully aware of this policy and will not hold Amasty liable for the inability to recover such materials. By using the Software, the customer accepts this limitation and agrees not to make any complaints regarding the non-restoration of any materials produced through the Software.

9. Confidentiality

1. Confidential Information means information of commercial value which is kept confidential by Amasty and which shall not come into the public in accordance with these terms and conditions. Confidential Information includes all information disclosed by Amasty or its directors, employees and, professional advisers to the customer, whether disclosed orally or in writing and, without prejudice to the generality of the foregoing, may include information relating to the Amasty’s technologies, Website, researches, products, Software, services, development, creative projects, inventions, industrial patterns, drawings, design documentation, marketing or finances of Amasty.
2. The customer undertakes the obligations to keep the confidentiality of the Confidential Information received from Amasty.
3. The customer shall use all commercially reasonable efforts to protect the Confidential Information from any harm, tampering, unauthorized access, sabotage, exploitation, manipulation, modification, interference, misuse, misappropriation, copying or disclosure.
4. The rights and obligations of the customer shall not be applied to Confidential information to the extent that: (i) it becomes publicly known for reasons not connected with breach of this agreement; (ii) its disclosure has been approved by Amasty; (iii) it is disclosed on a confidential basis for the purposes of obtaining professional advice; (iv) it is required to be disclosed by law, by a competent court or a government body. The customer provides Amasty with a reasonable opportunity to review the disclosure and to interpose its own objection to the disclosure of the relevant Confidential information.
5. The obligations on keeping the Confidential Information will remain in force within five (5) years after the moment of its disclosure.

10. Restrictions

Unless otherwise specified in these terms and conditions the customer must not:

1. Use information obtained from the cooperation with Amasty directly for making profit, use it in a manner contrary to law or these terms and conditions;
2. Copy and (or) distribute, modify and (or) otherwise use the Software in whole or in part in conflict with these terms and conditions;
3. Reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the in whole or in part;
4. Use access to the Software and any other information for the purpose of conduct of any activity that is competing to Amasty’s business;
5. Try to interfere with the operation of the Software, disrupt the process of providing any Amasty’s services to other customers, or otherwise try to harm the Amasty, its website(s), Software (DoS, DDoS attack, etc.);
6. The customer undertakes to comply with the terms set forth herein and agrees that Amasty may take all necessary measures to prevent and cease violations of the terms and conditions including removing the customer’s account without prior notice and any refunds.

11. Limitation of Liability

1. The customer expressly understands and agrees that, to the extent not prohibited by applicable law, Amasty shall not be liable to the customer for any direct, indirect, incidental, special consequential or exemplary damages incurred by customer, however caused and under any theory of liability, including, but not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss arising out of the use or inability to use the Software, support services or any other services provided to customer under these terms and conditions.
2. The foregoing limitations on Amasty’s liability shall apply whether or not Amasty has been advised of or should have been aware of the possibility of any such losses arising.
3. If the customer claims damages associated with the use of the Software, and provided that Amasty is liable to the customer for such violation in accordance with these terms and conditions, Amasty at its sole discretion may (i) appropriately modify the Software so that it becomes non-infringing without a material loss of functionality, or substitute functionally equivalent services or Software; or (ii) if the option mentioned above is not commercially reasonable, terminate these terms and conditions on written notice to customer. The obligations set forth in this clause shall constitute Amasty’ entire liability and customer’s sole remedy for any actual or alleged infringement.
4. In any case, Amasty’s total liability to the customer for all claims arising from or related to the Software shall not exceed the amount the customer paid for the Software subscription in the 30 days preceding the claim.
5. In no event will Amasty be liable or responsible to the customer, or be deemed to have defaulted under or breached these terms and conditions, for any failure or delay in fulfilling or performing any term herein, (except for any payment obligation), when and to the extent such failure or delay is caused by any circumstances beyond Amasty’s reasonable control (“Force Majeure Event”), including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the effective date of these terms and conditions, national or regional emergency, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation.

12. Applicable Law and Dispute Resolution

1. Any issue which is not agreed in these terms and conditions will be governed by the laws of Cyprus.
2. The parties will endeavor to resolve all disputes, controversies and claims that may arise in connection with the execution, termination or invalidation of these terms and conditions by negotiations. If dispute, disagreement or claim was not solved by negotiations, such dispute shall be resolved in the Cyprus Trade Inspection or use ODR platform.

13. Final Provisions

1. These terms and conditions have been valid and effective since 13 September 2025. These terms and conditions shall be effective for the new customer from the moment of customer’s purchasing and Software from Amasty and remain valid up to the termination in accordance with these terms.
2. Amasty is entitled to terminate these terms and conditions at any time by giving written notice to the customer.
3. These terms and conditions cancel any previous terms and conditions.
4. Amasty reserves the right to adopt any changes and amendment hereto.
5. Any relationships between the customer and Amasty may be further regulated by a corresponding document that may include these terms and conditions, Amasty.com End-User License Agreement, Amasty.com Support License Agreement, Consent with processing of personal data for marketing purposes, Privacy Policy and Data Protection Rules.

A.1 The service

The app runs inside your Shopify admin and lets you compose posts from your product catalog, generate caption text with AI, schedule those posts and publish them to social accounts you connect — currently TikTok, Instagram, Facebook, Pinterest and X (Twitter). We may add, change or retire features; where a change materially reduces functionality you rely on, we will give reasonable notice in the app.

A.2 Your accounts

You need an active Shopify store to use the app, and you must have the right to publish to each social account you connect. You are responsible for what is published from your accounts through the app, for keeping your Shopify and social credentials secure, and for the accuracy of the store data the app publishes.

A.3 Plans, credits and billing

• Plans are described on our pricing page. Each published post to one network consumes one post credit.
• Subscriptions are charged through Shopify and appear on your Shopify invoice. Shopify's billing rules, including how proration and refunds work, apply.
• Monthly credits reset each billing period and do not roll over. Daily caps apply per plan.
• When credits run out, publishing pauses until the next period or an upgrade. Your configuration is preserved.
• You may change or cancel a plan at any time in the app. Cancellation stops future charges; it does not refund the current period unless required by law.
• Prices are exclusive of taxes unless stated otherwise. We may change prices with reasonable prior notice.

A.4 Acceptable use

You agree not to use the app to:

• publish content that is unlawful, infringing, deceptive, hateful, harassing, sexually explicit, or otherwise in breach of a platform's rules;
• publish content you do not hold the rights to, including third-party photos, video, music or trademarks;
• impersonate a person or business, or misrepresent the origin of a product or an offer;
• promote regulated or prohibited goods where the destination platform forbids it;
• spam, artificially inflate engagement, or circumvent a platform's rate limits or review processes;
• reverse engineer, resell or attempt to gain unauthorised access to the app or its infrastructure;
• interfere with the service's operation or with other merchants' use of it.

A.5 Third-party platforms

The app publishes through the official APIs of independent platforms. Your use of each platform remains governed by that platform's own terms and content policies — for example TikTok's Community Guidelines, Meta's community standards and each network's commercial content rules. Platforms may change their APIs, alter limits, restrict a post's visibility, reject content or suspend an account at their discretion. We do not control those decisions and cannot guarantee that a given post will be accepted, remain visible, or reach any particular audience. AutoPost is not affiliated with, endorsed or sponsored by Meta, TikTok, Pinterest, X or Shopify.

A.6 Your content and intellectual property

Your product data, media and captions remain yours. You grant us only the limited licence needed to operate the service: to process, format, temporarily host and transmit that content to the platforms you selected, on your instruction. We do not use your content for our own marketing without your permission, and we do not license it to third parties.

The app itself, this website, and their software, design and documentation remain our intellectual property. Nothing here transfers ownership of them to you.

A.7 AI-generated output

Caption text produced by the AI feature is generated automatically from your product data and your prompt. It may contain inaccuracies or phrasing unsuited to your brand, and identical prompts can produce different results. You are responsible for reviewing what you publish; the app gives you the tools to preview, edit or replace any queued post before it goes out. We make no warranty that AI output is accurate, original, compliant with advertising rules, or fit for a particular purpose.

A.8 Availability and support

We aim to keep the service continuously available but do not promise uninterrupted operation. Maintenance, platform outages, API changes and rate limits can delay or prevent publishing. Support is provided by email at help-center@amasty.com on business days for all plans, including free ones.

A.9 Suspension and termination

You may stop using the app at any time by uninstalling it in Shopify; publishing stops immediately. We may suspend or terminate access if you materially breach these terms, if required by a platform or by law, or if your use threatens the security or integrity of the service. Where circumstances allow, we will warn you first. On termination, the data handling described in the Privacy Policy applies.