Data deletion and disconnecting accounts

Last updated: September 9, 2026

1. Disconnect a single social account

Open AutoPost in your Shopify admin, go to Accounts, and click Disconnect on the network you want to remove.

• The stored access and refresh tokens for that account are deleted immediately.
• Publishing to that network stops at once, including anything already queued for it.
• The profile details shown in the app for that connection are removed.
• Your templates, automations and post history stay, so you can reconnect later without rebuilding anything.

You can also revoke AutoPost's access from the platform's own settings — every network has a page listing the apps it has authorised. The app then loses the ability to publish and flags the connection as disconnected.

2. Uninstall the app

Uninstall AutoPost from Settings → Apps and sales channels in your Shopify admin.

• All publishing stops immediately and the Shopify access token becomes invalid.
• Your subscription is cancelled by Shopify; no further charges are made.
• Configuration and post history are retained for a limited grace period so that a reinstall restores your setup, then deleted.
• Send us a deletion request (below) if you want everything removed straight away instead of waiting out the grace period.

3. Request full deletion

Email help-center@amasty.com from the address associated with your store, with the subject Data deletion request, and include:

• your Shopify store domain (for example your-store.myshopify.com);
• whether you want everything deleted, or only the data of a specific connected network;
• confirmation that you are authorised to make the request for that store.

We confirm receipt, verify that the request comes from the store owner or an authorised staff member, and complete the deletion within 30 days — usually much sooner. We will tell you when it is done. Records we must keep by law, such as billing and accounting entries, are retained for the statutory period and nothing else.

Deletion requests through Shopify

AutoPost implements Shopify's mandatory compliance webhooks, so requests raised through Shopify are handled automatically:

What we keep, and for how long

See the retention section of the Privacy Policy for the full schedule. In short: social tokens go as soon as you disconnect; configuration and post history go on uninstall plus a short grace period, or immediately on request; technical logs rotate out on a short cycle; billing records are kept as long as accounting law requires.